Hemford is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Hemford collects, uses, stores, and protects your information when you visit our website or make a purchase from us.

By using the Hemford website, you agree to the practices described in this Privacy Policy.

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Who We Are

Hemford
United Kingdom
Email: service@hemford-uk.com

Throughout this policy, “Hemford”, “we”, “our”, and “us” refer to Hemford Watches.

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Information We Collect

We may collect and process the following information:

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Personal Information

When you place an order, create an account, or contact us, we may collect:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment details (processed securely through third-party payment providers)

Technical Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Time spent on the website

• Referral sources

Marketing Information

If you subscribe to our newsletter or marketing communications, we may collect:

• Email preferences

• Interaction with marketing emails

• Website activity linked to marketing campaigns

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How We Use Your Information

We use your information to:

• Process and fulfil orders

• Provide customer support

• Deliver products and updates

• Improve our website and services

• Prevent fraud and maintain security

• Comply with legal obligations

• Send marketing communications where consent has been provided

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Payment Processing

Hemford does not store or directly process full payment card details.

Payments are securely handled by trusted third-party payment providers.

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Marketing Communications

If you opt in to receive marketing emails, we may send:

• Product launches

• Promotions

• Brand updates

• News and offers

You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.

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Cookies & Tracking Technologies

Hemford may use cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic

• Personalise user experience

• Support advertising and remarketing

You can control cookie preferences through your browser settings.

For more information, please refer to our Cookie Policy.

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Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment providers

• Shipping and courier companies

• Website hosting providers

• Analytics providers

• Marketing platforms

These providers only receive the information necessary to perform their services.

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Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders

• Meet legal or accounting obligations

• Resolve disputes

• Enforce agreements

When data is no longer required, it will be securely deleted or anonymised.

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Data Security

Hemford takes reasonable technical and organisational measures to protect your information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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Your Rights

Under UK data protection laws, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Withdraw marketing consent

• Request transfer of your data

To exercise any of these rights, please contact us at:

service@hemford-uk.com

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Third-Party Services

Our website may contain links to external websites or services operated by third parties.

Hemford is not responsible for the privacy practices or content of external websites.

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Children’s Privacy

Hemford does not knowingly collect personal information from individuals under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove it.

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International Data Transfers

If information is transferred outside the United Kingdom, Hemford will take reasonable steps to ensure appropriate safeguards are in place to protect your data.

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Changes to This Privacy Policy

Hemford may update this Privacy Policy from time to time.

Any updates will be posted on this page with immediate effect upon publication.

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Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Hemford service@hemford-uk.com