Shipping Policy
Shipping Information
At Hemford, we take pride in ensuring your watch arrives safely, securely, and in perfect condition. Every order is carefully inspected and packaged before dispatch.
Processing Times
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Orders are typically processed within 1–3 business days.
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During launch periods, holidays, or promotional events, processing times may be slightly extended.
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Orders placed on weekends or public holidays will be processed on the next business day.
UK Shipping
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Standard UK delivery: 2–5 business days
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Express UK delivery (where available): 1–2 business days
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Shipping costs are calculated at checkout.
International Shipping
Hemford ships to selected international destinations.
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International delivery times typically range from 5–14 business days, depending on destination and customs processing.
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Customers are responsible for any import duties, taxes, or customs charges required by their country.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Delays
While we aim to meet all estimated delivery times, delays caused by couriers, customs, weather, or other circumstances outside our control may occasionally occur.
Incorrect Shipping Information
Please ensure all delivery details are entered correctly at checkout. Hemford cannot be responsible for delays or losses caused by incorrect shipping information provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date at:
We will work with the courier to resolve the issue as quickly as possible.