Terms & Conditions

Introduction

Welcome to Hemford. These Terms & Conditions govern your use of the Hemford website and the purchase of products from us.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Throughout these Terms & Conditions, “Hemford”, “we”, “our”, and “us” refer to Hemford Watches.

Eligibility to Purchase

By placing an order through our website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
The information you provide is accurate and complete.
You are authorised to use the payment method provided.

Products & Availability

We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

Colours may vary slightly depending on screen settings.
Minor variations may occur between product photography and the final product.
Product availability may change without notice.

Hemford reserves the right to discontinue products or modify specifications at any time without prior notice.

Pricing & Payment

All prices displayed on the website are in GBP (£) unless otherwise stated.

We reserve the right to change pricing at any time without notice. However, any confirmed order will be charged at the price shown at checkout.

Payment must be received in full before orders are dispatched.

We reserve the right to refuse or cancel orders where:

Fraudulent activity is suspected
Incorrect pricing has occurred
Products become unavailable
Payment authorisation fails

If payment has already been taken for a cancelled order, a full refund will be issued.

Order Acceptance

Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.

A contract between you and Hemford is only formed once your order has been dispatched.

Hemford reserves the right to refuse any order at our discretion.

Shipping & Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

Hemford is not responsible for delays caused by:

Couriers
Customs clearance
Weather conditions
Strikes or disruptions
Circumstances beyond our reasonable control

Customers are responsible for ensuring delivery details are accurate at checkout.

For full details, please refer to our Shipping Policy.

International Orders

Customers ordering from outside the United Kingdom may be subject to:

Import duties
Customs fees
Local taxes

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Returns & Refunds

Customers may request a return within 14 days of receiving their order, subject to our Returns Policy.

Returned items must be:

Unworn
In original condition
Returned with original packaging and included materials

Hemford reserves the right to refuse returns that do not meet these conditions.

For full details, please refer to our Returns Policy.

Warranty

Hemford watches include a 2-year manufacturing warranty covering defects in materials and workmanship under normal use.

The warranty does not cover:

Accidental damage
Misuse or neglect
Water damage caused by improper use
Normal wear and tear
Strap wear
Battery depletion
Damage caused by unauthorised repairs or modifications

Warranty decisions are made at the discretion of Hemford following inspection.

Intellectual Property

All content on this website, including but not limited to:

Logos
Product designs
Images
Graphics
Text
Branding
Website design

is the property of Hemford or its licensors and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission from Hemford.

Website Use

You agree not to:

Use the website unlawfully
Attempt to interfere with website security
Upload malicious software or harmful code
Use automated systems to scrape or extract data
Misrepresent your identity or information

Hemford reserves the right to restrict or terminate access to the website where misuse is suspected.

Limitation of Liability

To the fullest extent permitted by law, Hemford shall not be liable for:

Indirect or consequential losses
Loss of profits or business
Delays in delivery
Website interruptions
Third-party service failures

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under UK law.

Accuracy of Information

While we aim to keep all information accurate and up to date, Hemford does not guarantee that all website content is free from errors or omissions.

We reserve the right to correct inaccuracies or update information without prior notice.

Third-Party Links

This website may contain links to third-party websites. Hemford is not responsible for the content, policies, or practices of external websites.

Privacy

Your use of the website is also governed by our Privacy Policy and Cookie Policy.

Changes to These Terms

Hemford reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any questions regarding these Terms & Conditions, please contact:

Hemford
Email: service@hemford-uk.com